topic Re: Cannot Receive Eversafe ID in Get Support

Cannot Receive Eversafe ID

Emma273738 — Sun, 27 Aug 2023 14:25:52 GMT

Hello, I just purchased a plan and I am trying to transfer my number from Rogers over. It says it sent my eversafe ID I need to log in to my phone number but my old plan isn’t active hence why I’m getting a new one so I cannot receive the eversafe ID and I cannot log into my account.

Re: Cannot Receive Eversafe ID

hTideGnow — Sun, 27 Aug 2023 14:27:20 GMT

Hi @Emma273738

there is a porting support team to check for the status of the port, i will message you the number to your Community inbox.

Re: Cannot Receive Eversafe ID

Handy1 — Sun, 27 Aug 2023 14:33:23 GMT

@Emma273738 Tap the resend code . This should give you option to send code to email instead

Re: Cannot Receive Eversafe ID

Chalupa_Batman — Sun, 27 Aug 2023 15:26:52 GMT

Hello @Emma273738

While porting from Rogers, which by the way, CONGRATULATIONS!! While still with Rogers, did you get a text from them asking permission to port out the number? If so, did you say YES? If not, someone here will provide you with the porting department phone number. Here is how you get the 6 digit code if your phone isn't ready.

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

Re: Cannot Receive Eversafe ID

Summerhun — Tue, 16 Jan 2024 07:48:27 GMT

I am having this exact issue and the work around is no longer an option for me as it insists I cannot send a code to my email