topic Re: Brutal chat support in Get Support

Brutal chat support

RalphUnrau — Tue, 16 Jan 2024 01:40:25 GMT

I need to transfer my number from koodo prepaid to public plan but it says i need to submit a ticket through the chat support, but I cant because the page doesnt load after i click submit a ticket. Unbelivable they dont have actual people helping paying customers.

Re: Brutal chat support

Phil_Adelphus — Tue, 16 Jan 2024 00:07:11 GMT

@RalphUnrau The chat thing has been broken for some time. You can contact customer service by private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at your community inbox, envelope icon top right or tap your avatar for Messages.

There is a phone number to call for prepaid Koodo transfers to PM. I will private message it to you, check your inbox in a few minutes.

Re: Brutal chat support

fixin — Tue, 16 Jan 2024 00:24:08 GMT

@RalphUnrau - Make sure to make a new number on Public before you can transfer your old Koodo Prepaid number to your new Public Mobile account.

To have another way to get to an agent, you can private message them via the link below. Make sure to keep your Koodo Prepaid account open until you get "No Service" on your Koodo SIM or cannot login to your Koodo Account.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in the mailbox here: Messages

Re: Brutal chat support

Sansan — Tue, 16 Jan 2024 00:08:50 GMT

If you are transferring from a Koodo prepaid plan, you will need to select a new number at activation, create a Community account, and then send a private message to the below to complete the transfer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then, send a private message to link. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.

Re: Brutal chat support

Handy1 — Tue, 16 Jan 2024 00:16:47 GMT

@RalphUnrau One you created account and activate with temp PM phone number . You then need to contact support to transfer the number for you . You can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Brutal chat support

HALIMACS — Tue, 16 Jan 2024 01:11:52 GMT

Hi @RalphUnrau

The only provider which requires an extra step to port here is from Koodo pre-paid.

That's because they and Public Mobile (both being under the TELUS umbrella) share the same systems.

Because of that, the typical 'porting process' which occurs with all other provider to provider moves doesn't happen when going from Koodo pre-paid to Public Mobile, or vice-versa.

The customer support agents need to manually do the port internally for the number to be moved.

Once they do, it's smooth sailing ahead.

Welcome to Public Mobile!!!