topic Re: How to cancel in Get Support

How to cancel

INA7777 — Tue, 16 Jan 2024 00:54:14 GMT

How to cancel not able to activate my account ,can't log in says Forbiden A1

Re: How to cancel

fixin — Tue, 16 Jan 2024 00:55:24 GMT

Hello @INA7777 - If you want to cancel due to not getting access to your account, please contact an agent via the link below.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in the mailbox here: Messages

Re: How to cancel

computergeek541 — Tue, 16 Jan 2024 00:56:12 GMT

@INA7777 wrote:
How to cancel not able to activate my account ,can't log in says Forbiden A1

That error message gets shown every once in a while when I try to log in. Usually, I can get around it by simply clear the app's storage settings. After doing that, I can usuallly log in.

Re: How to cancel

hTideGnow — Tue, 16 Jan 2024 00:56:35 GMT

HI @INA7777

PM is an prepaid provider and usually do not allow refund

however, since your account not fully setup yet, they might agree to help. Please work with CS agent directly. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to cancel

HALIMACS — Tue, 16 Jan 2024 01:07:04 GMT

Before you go any further, @INA7777 , have you decided conclusively you want to abort getting service here?

Or are you prepared to continue if you can get activated?

Likely an app issue as mentioned by @computergeek541 - please give that a try and also reach out to the customer support agents for extra assistance if that doesn't get things going again.

Once the 'hurdle' of activating is past, it's typically smooth sailing here.

Re: How to cancel

INA7777 — Tue, 16 Jan 2024 01:12:32 GMT

want to abort getting service here

Re: How to cancel

HALIMACS — Tue, 16 Jan 2024 01:15:27 GMT

OK, that's fair @INA7777

Then reach out to the customer support agents if you already paid and they may agree to refund you the monies you have paid due to the issues you had.

It's a fair request, and hopefully they'll comply. Just be polite and they should hopefully be fair back to you.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: How to cancel

hTideGnow — Tue, 16 Jan 2024 01:15:42 GMT

HI @INA7777 then you should open ticket with PM agent as said in my post above

Re: How to cancel

INA7777 — Tue, 16 Jan 2024 01:20:45 GMT

not sure if i open ticket with PM agent but i did sent a message

Re: How to cancel

HALIMACS — Tue, 16 Jan 2024 01:24:10 GMT

If you sent a message to CS_Agent, then you have done your diligence.

Be sure to check your inbox for their reply once in awhile. It can take anywhere from 30 minutes to a few hours - but it will come.

Check here for their reply:

Private Messages - Community (publicmobile.ca)