topic Re: Doubled billed in Get Support

Doubled billed

ALombardi — Mon, 15 Jan 2024 23:11:43 GMT

I was doubled billed this month and need a refund how do I go about getting that arranged?

Re: Doubled billed

Handy1 — Mon, 15 Jan 2024 23:13:17 GMT

@ALombardi First ensure that one charge is not just pending . If both charges are posted then please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Doubled billed

ALombardi — Mon, 15 Jan 2024 23:22:14 GMT

Not pending but I find not being able to speak to someone is challenging

Re: Doubled billed

abtest — Mon, 15 Jan 2024 23:23:34 GMT

@ALombardi- That's how they keep the costs down, which generally results in savings for the user.

Re: Doubled billed

Handy1 — Mon, 15 Jan 2024 23:25:11 GMT

@ALombardi Yes unfortunately there’s no live support it’s all online .just use the direct link to support and you can talk to them via private message

Re: Doubled billed

ALombardi — Mon, 15 Jan 2024 23:25:46 GMT

I guess it works just been trying to get connected to a car agent for over 5 days and no luck or solution

Re: Doubled billed

ALombardi — Mon, 15 Jan 2024 23:26:45 GMT

Thanks for that sent a message not waiting for solution

Re: Doubled billed

Handy1 — Mon, 15 Jan 2024 23:30:04 GMT

@ALombardi They should reply with in the hour just keep an eye on your community in box for their response. While you wait also maybe check your account and se if they extra payment happens to be in your available funds . If it is just leave it there for your next renewal be best .

Re: Doubled billed

ALombardi — Tue, 16 Jan 2024 00:38:55 GMT

Thanks for the info!