topic Re: New sign up! in Get Support

New sign up!

Kandis1 — Mon, 15 Jan 2024 21:04:57 GMT

Hello!
I signed up and paid for an account and an eSIM this morning(about 8 hours ago) I got a text message from previous provider to confirm transfer of phone number. Then a follow up welcome text from Public mobile that said to turn my phone off and then back on to complete the transfer. I now have no service from either of the providers!! Please help!!

Re: New sign up!

Sansan — Mon, 15 Jan 2024 21:16:44 GMT

Did you download the public mobile app and activate the esim that way?

Re: New sign up!

Handy1 — Mon, 15 Jan 2024 21:16:50 GMT

@Kandis1 Check your sim manager in phone settings ensure PM is enabled or set to primary and reboot the device . If still no luck you can use this direct link to support to help fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sign up!

Frank52 — Mon, 15 Jan 2024 23:14:43 GMT

Hi @Kandis1,

I have found that this article was very useful for me when it came to transferring from my previous provider to Public Mobile. Perhaps it will help you to troubleshoot your issue?

https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

Re: New sign up!

Kandis1 — Tue, 16 Jan 2024 18:40:14 GMT

Yes I did

Re: New sign up!

Kandis1 — Tue, 16 Jan 2024 18:43:20 GMT

Thank you for the suggestion. I’ve done all the troubleshooting listed and still am having no luck here. I’ve tried submitting for help in the chat, and I get an error each time. Just beginning to panic as I now have no phone service at all as my other provider transferee my number to Public Mobile already!!

Re: New sign up!

Handy1 — Tue, 16 Jan 2024 18:45:07 GMT

@Kandis1 Please use the direct link I sent in my last reply to you to submit ticket with support