topic Re: transferred phone number in Get Support

transferred phone number

wally_aballe — Tue, 16 Jan 2024 03:05:46 GMT

i have transferred my phone number from chatr to public. i can call, but cannot receive call and message. please help...

Re: transferred phone number

Handy1 — Mon, 15 Jan 2024 22:29:04 GMT

@wally_aballe I’ll send you the porting team number private message and they can re trigger the port request for you

Re: transferred phone number

pmbc — Mon, 15 Jan 2024 22:30:19 GMT

@wally_aballe a few things,

- how long since you ported?

- have you rebooted your phone?

- can you send out SMS messages?

porting can take up to 24hrs to complete. Partial functionality usually means either it's not complete or you might need intervention.

Re: transferred phone number

wally_aballe — Mon, 15 Jan 2024 22:42:07 GMT

last Friday Jan. 12 but late to reply on the confirmation. the message from chatr came after midnight i reply the next day Sat. Jan. 13.

rebooted few times already.

can send sms, but cannot receive

cannot receive call went direct to voice mail

Re: transferred phone number

wally_aballe — Mon, 15 Jan 2024 22:43:10 GMT

that's great

Re: transferred phone number

Frank52 — Mon, 15 Jan 2024 23:06:53 GMT

Hi @wally_aballe

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

Re: transferred phone number

Nata_Shu — Mon, 15 Jan 2024 23:29:05 GMT

Hi Handy1, I also have problems with transferring my phone number. At the end PM assigned me a new number. I want to keep my old one.

Re: transferred phone number

Handy1 — Mon, 15 Jan 2024 23:31:01 GMT

@Nata_Shu Sent !