topic Re: My Account in Get Support

My Account

Mike1948 — Mon, 15 Jan 2024 17:57:40 GMT

I have tried Chatbot. How do I find out if my service is suspended or just non existent in my area.

Re: My Account

hTideGnow — Mon, 15 Jan 2024 18:01:37 GMT

HI @Mike1948

to check if your service is suspeded, call *611 from your phone or call 1-855-4PUBLIC from another phone and it will tell you

as to if there is service problem in your area, can your phone connect to PM network?

try reboot, try Reset all networks and try your sim in another phone to test

Re: My Account

Handy1 — Mon, 15 Jan 2024 18:02:09 GMT

@Mike1948 call *611 or login to your account . Can also check

Outage map in your area:

https://istheservicedowncanada.com/

Map of the towers

Cell tower locations

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.042129&lng=-100.058670&zoom=10&type=Roa...

but if you need to talk to support you can use this direct link to them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account

pmbc — Mon, 15 Jan 2024 18:11:17 GMT

@Mike1948 You can also check https://www.telus.com/en/on/outages for specific Telus (who owns PM) outages.

Re: My Account

Mike1948 — Mon, 22 Jan 2024 19:09:14 GMT

I had a corrupted SIM but it was impossible to know that with the available question options. I bought a new SIM card and updated the number. Service was restored two hours later.