topic Re: Porting. in Get Support

Porting.

ELJAN — Tue, 16 Jan 2024 03:18:36 GMT

I would like to know if my DATA is working now. I have shifted the number from VoIP number to here, Public recently. As of now, I don't see any indication that I have data.

Re: Porting.

Handy1 — Mon, 15 Jan 2024 16:33:20 GMT

@ELJAN Put the PM SIM card in the phone and reboot the device and test for services calling texting and data I can also send you the porting team number private message for status update on the port . You. An also re trigger the port request if needed also

Re: Porting.

ELJAN — Mon, 15 Jan 2024 16:56:21 GMT

I don't have a Physical Simcard but E-sim. I have rebooted my phone but I still don't see the 3G/LTE indication that I do have a data.

Re: Porting.

BKNS27 — Mon, 15 Jan 2024 17:00:39 GMT

@ELJAN

Try disable WiFi and see if you can use data.

One way to check on your data usage is to login to your account in the PM app or online and it will show on Overview of your account.

Re: Porting.

Handy1 — Mon, 15 Jan 2024 17:04:45 GMT

@ELJAN Please submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting.

computergeek541 — Tue, 16 Jan 2024 03:21:10 GMT

@Handy1 wrote:
@ELJAN Put the PM SIM card in the phone and reboot the device and test for services calling texting and data I can also send you the porting team number private message for status update on the port . You. An also re trigger the port request if needed also

Data services are unrelated to number porting issues.