topic Re: Phone disconnected in Get Support

Phone disconnected

Joebhoy1 — Mon, 15 Jan 2024 16:42:20 GMT

I had 2 subscriptions 1 for me and one for my wife

my wife’s phone has been disconnected

both plans were paid from the same account in December

Handy1 — Mon, 15 Jan 2024 16:43:51 GMT

@Joebhoy1 submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

HALIMACS — Mon, 15 Jan 2024 16:44:28 GMT

has she tried rebooting her device and resetting network connections?

also, what messaging does she hear when she dials 611?

She can check her self-serve account to see the status and check the recent payment to ensure it did in fact apply to the account.

BKNS27 — Mon, 15 Jan 2024 16:56:42 GMT

It is impossible to have 2 subscriptions on one account. It is only 1 account or subscription/1 email address.

Her account must use a different email address. So you can click on Forgot Email and it will show part of the email address.

Or you can call 1-855-4PUBLIC and make a manual payment over the phone.