topic Re: Texts not coming to my phone in Get Support

Texts not coming to my phone

peosteve — Tue, 04 Jan 2022 20:40:06 GMT

I'm having intermittent texting issues. How do I let the mods know about this, so I can diagnose my issues?

Re: Texts not coming to my phone

closng — Tue, 06 Mar 2018 23:20:32 GMT

Have you tried restarting your phone or tried using a different messaging app?

To send a message to the Moderators, click on the below link, be sure to include detailed desscription of your issue, your account number, phone number, name, e-mail and pin:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texts not coming to my phone

peosteve — Wed, 07 Mar 2018 01:09:27 GMT

Yes, I have restated my phone. I've tried a different texting app, but since it's an intermittent issue it's hard to be sure whether the app is the issue.

Thanks!

Re: Texts not coming to my phone

Luddite — Wed, 07 Mar 2018 02:03:31 GMT

@peosteve Something to try:

Go to Settings
Then go to Mobile networks and select a network other than PM/Telus
When you exit the menu the phone should lose the network.
Repeat the process and select PM as your mobile network.

This procedure will force the update of the message centre number.

Re: Texts not coming to my phone

peosteve — Wed, 07 Mar 2018 02:11:35 GMT

Thanks for the tip. I did that and will monitor my texting for issues!