topic Re: Usage history in Get Support

Usage history

Wendkas09 — Mon, 15 Jan 2024 12:33:59 GMT

Is it possible to send a request for a usgae history dating more than 90 days ago ? It is an emergency situation

Re: Usage history

TheSterlinger — Mon, 15 Jan 2024 13:07:12 GMT

Yes it would. You sign onto your account and click drop down arrow and click Payments. Then click Payment History. Then click the date range to see whenever you want to see. (More then 1 year and you need a CS agent to see it)

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: Usage history

computergeek541 — Mon, 15 Jan 2024 13:56:16 GMT

@TheSterlinger wrote:
Yes it would. You sign onto your account and click drop down arrow and click Payments. Then click Payment History. Then click the date range to see whenever you want to see. (More then 1 year and you need a CS agent to see it)
https://myaccount.publicmobile.ca/en/account/payment/payment-history

My experiences have been that usage history after the 90 day point is unreliable and incomplete with only some entries showing.

Re: Usage history

Wendkas09 — Mon, 15 Jan 2024 14:19:55 GMT

Thanks for the reply

By doing that I only have access to the receipt (( the amount ) and there is no usage history

Re: Usage history

hTideGnow — Mon, 15 Jan 2024 14:22:10 GMT

@Wendkas09 wrote:
Thanks for the reply
By doing that I only have access to the receipt (( the amount ) and there is no usage history

HI @Wendkas09

usage history is a different page, here:

https://myaccount.publicmobile.ca/en/account/plan/usage-details

Re: Usage history

Wendkas09 — Mon, 15 Jan 2024 14:27:26 GMT

I meant the talk history and this is only good for the last 90 days

I would need to go 6 months back

Re: Usage history

Wendkas09 — Mon, 15 Jan 2024 14:28:38 GMT

I meant talk history for older than 90 days.

Re: Usage history

hTideGnow — Mon, 15 Jan 2024 14:30:12 GMT

hi @Wendkas09

you cannot get over 90 days. 90 days is all they provided.

unless you can provide a solid reason, like legal or so, they won't be able to help to pull the usage beyond 90 days, sorry

you check the usage on your phone? Maybe it helps