topic Re: Replacing sim card in Get Support

Replacing sim card

TK63 — Mon, 15 Jan 2024 13:59:08 GMT

Hello, my daughter lost her phone so I need a new sim card. At the same time, I would like to update her service tp allow for more data. I suspended her service when we noticed the phone missing. She has a new phone but I can't seem to order her a new sim. Please help

Re: Replacing sim card

Handy1 — Mon, 15 Jan 2024 13:59:26 GMT

@TK63 You can buy new SIM card from Telus /koodo store or from amazon $4.99 there right now . Then SIM card swap the number in your account profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

if you can’t log in get support to sim swap the number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Replacing sim card

computergeek541 — Mon, 15 Jan 2024 13:58:36 GMT

@TK63 wrote:
Hello, my daughter lost her phone so I need a new sim card. At the same time, I would like to update her service tp allow for more data. I suspended her service when we noticed the phone missing. She has a new phone but I can't seem to order her a new sim. Please help

Does her new SIM support eSIM? If so, a new SIM card might not be needed and that can be enabled from within the Public Mobile Self Serve account. It's int he Profile area.

Re: Replacing sim card

JMLW — Mon, 15 Jan 2024 14:01:18 GMT

Go to subscriptions and add ons on your account and at the bottom there is an option to shop sim card. You can either have it shipped to your address or pick it up at a nearby location. You can also order one on amazon for half the price and faster delivery depending on your location.