topic Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk" in Get Support

My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

mpeters — Tue, 04 Jan 2022 20:40:05 GMT

I'm enrolled in the Fall 2016 promo plan. I'm about to pay for my next 90-day bill, and I see that the self-serve site now says I'm enrolled in the "$25 Province-wide Talk" plan. I have had numerous issues with the Self Serve site previously, resulting in over a week without service, and I'm very hesitant to ask a PM staff member to change anything - however I would like to confirm that my plan has not changed. @CS_Agent Can you please confirm that my plan has not changed?

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

NDesai — Tue, 06 Mar 2018 17:46:36 GMT

Plan should not change itself. Whats the exact plan do you see on the Plan Details page?

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

mpeters — Tue, 06 Mar 2018 17:49:20 GMT

Thanks for the reply! Here is the plan that I see currently. I would expect this to be the "Fall 2016 Promo Plan":

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

KMG — Tue, 06 Mar 2018 18:05:36 GMT

That is bizarre. Probably best to contact the Moderator Team to ensure that everything is fine with your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

mpeters — Tue, 06 Mar 2018 19:23:59 GMT

Thank you, I have sent them a message 🙂