topic Porting issue in Get Support

Porting issue

DSlobo — Mon, 15 Jan 2024 14:19:22 GMT

just activated new account. I can call out however incoming callls go straight to voicemail. I'm assuming there is issue porting my cell number from Rogers. is there a way to corrrect this?

Re: Porting issue

Sansan — Mon, 15 Jan 2024 03:34:05 GMT

Can you check if your Roger SIM still work?

If so the port was not done correctly. I will send you another message with the number to call to fix.

Re: Porting issue

1awesome — Mon, 15 Jan 2024 03:48:19 GMT

I would check to see if your Rogers sim card still work. Also a reboot of the phone should fix it, if the port was done correctly. (airplane mode should work, but better to reboot.)