topic Re: Receiving an mTAN from Germany in Get Support

Receiving an mTAN from Germany

Somebeach — Mon, 15 Jan 2024 14:23:38 GMT

I cannot receive an mTAN from Germany. It was tested and it was sent but its being blocked in Canada. How can I receive it with public mobile? I only need to receive it once and then can setup a push notification.

Re: Receiving an mTAN from Germany

Sansan — Mon, 15 Jan 2024 02:13:14 GMT

Unfortunately these are not accepted from external banks, or financial institutions internationally. Only Canadian banks. You can probably ask them to send it by email, which they probably will not.

Re: Receiving an mTAN from Germany

Chalupa_Batman — Mon, 15 Jan 2024 02:14:52 GMT

Hey @Somebeach

Reach out to a CS Agent as they may have a way to resolve it. This has come up in the past but nobody really shares what the resolution is.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Let us know if they can fix the issue.

Re: Receiving an mTAN from Germany

softech — Tue, 16 Jan 2024 14:28:29 GMT

@Somebeach

sorry, PM support won't be able to help

International shortcode text, like 2FA text from US or overseas banks, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes. It might work on some providers sometime and experience show it will broke sometime

only Canadian shortcode text found here are guaranteed
https://www.txt.ca/en/current-short-code-programs/

So, best to check with your German source and ask if they can send via email or use Authenticator app instead

Also, if your just ported in your number, regular Canadian shortcode text might delay 3 to 7days. Some banks put the delay on purpose in case of sim fraud