topic Re: Why does it only give me downgrades for subscription changes but not upgrades ? in Get Support

Why does it only give me downgrades for subscription changes but not upgrades ?

Nancy77 — Mon, 15 Jan 2024 00:02:19 GMT

When I click change subscription, it only gives me 2 lower package options but no higher or ungraded options ?

Re: Why does it only give me downgrades for subscription changes but not upgrades ?

Chalupa_Batman — Mon, 15 Jan 2024 00:15:58 GMT

Guess it really depends on what plan you have now. Also, you may need to clear your app cache on your phone as that may be an issue.

Re: Why does it only give me downgrades for subscription changes but not upgrades ?

Handy1 — Mon, 15 Jan 2024 00:20:50 GMT

@Nancy77 Worst case you can get support to help change you to your desired plan also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why does it only give me downgrades for subscription changes but not upgrades ?

Phil_Adelphus — Mon, 15 Jan 2024 00:21:07 GMT

@Nancy77 You just see the $15 and $25 3G plans? A few people have mentioned this issue, if you want to contact customer service about it you can send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at your community inbox, either the envelope icon top right or, if no envelope, tap on your avatar for Messages.

Re: Why does it only give me downgrades for subscription changes but not upgrades ?

will13am — Mon, 15 Jan 2024 00:46:24 GMT

@Nancy77 , have you not been offered a plan upgrade via SMS from 5213? There seems to be a lot of customers getting offers that way after the boxing week promos ended.

Re: Why does it only give me downgrades for subscription changes but not upgrades ?

pmbc — Mon, 15 Jan 2024 01:38:29 GMT

@Nancy77 What plan are you on now? Could you already be on the highest plan that PM offers?