topic Re: Is the network currently down? in Get Support

Is the network currently down?

Help101 — Sun, 14 Jan 2024 23:19:53 GMT

Hi!

I have been experiencing some network issues where my phone is not connected to the network. It keeps saying "emergency calls" or I am getting messages saying there is no SIM connected. I have restarted my phone a couple of times along with taking out the SIM and putting it back in again. But my phone is still going back to "emergency calls". Is there any network issues/outage currently? What can I do to get my phone connected to the network again?

Re: Is the network currently down?

Chalupa_Batman — Sun, 14 Jan 2024 23:27:26 GMT

I'm not having issues myself. You can always reach out to a CS Agent to reprovision your SIM card or reset your network.

You can reach a CS Agent via private message with the link

below.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: Have you tried using your SIM card in another phone to confirm it's not dead?

Re: Is the network currently down?

Phil_Adelphus — Sun, 14 Jan 2024 23:26:12 GMT

@Help101 You can check the outage map here

https://www.telus.com/en/outages

Re: Is the network currently down?

Help101 — Sun, 14 Jan 2024 23:30:44 GMT

Hi @Phil_Adelphus !

Thank you for sending me the link to the outage map. I am not spotting any issues within my region. I will send out a private message to one of the agents!

Re: Is the network currently down?

Help101 — Sun, 14 Jan 2024 23:31:15 GMT

Thank you @Chalupa_Batman ! I will try these options !

Re: Is the network currently down?

will13am — Mon, 15 Jan 2024 00:54:57 GMT

@Help101 , if you are getting no SIM error, then it is likely due to phone issues. Even if the network is down, the presence of a SIM card would still be detected by the phone.