topic Re: Sim activation in Get Support

Sim activation

KariLars — Sun, 14 Jan 2024 23:14:06 GMT

Just activated sim and transferred my phone number but phone still isn't connected

Re: Sim activation

HALIMACS — Sun, 14 Jan 2024 23:01:41 GMT

@KariLars

Try rebooting device and resetting network connections.

You can also try toggling airplane mode on/off.

Re: Sim activation

softech — Sun, 14 Jan 2024 23:01:52 GMT

@KariLars

eSIM or physical sim card?

Android or iPhone?

if Physical sim card, what model of phone you have? you have another phone to test the sim card?

if eSIM, check Sim Manager on Android or Settings > Cellular and check if a Public Mobile sim is there already. Enable it or on iPhone, set it to Primary and toggle on "Turn on this line"

Re: Sim activation

Handy1 — Sun, 14 Jan 2024 23:10:55 GMT

@KariLars if you are not connecting to PM at all and no service text call or data ., and already been charged . You may need support to re provision the sim for you .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim activation

1awesome — Mon, 15 Jan 2024 03:57:52 GMT

During the port process, did you wait to get a text message from your previous carrier to give it permission to port? with your old sim card (previous carrier) will ask you to reply to their text confirming your port.

after that, you can pop in your PM sim card.