topic Re: Invalid SIM card in Get Support

Invalid SIM card

andistasi — Sun, 14 Jan 2024 22:34:55 GMT

Hi, Community, I need help.

I tried to sign in into My Account but there is a message: Invalid SIM card when i type the number printed on SIM Card. I use the SIM Card for more then 1 year and just needed to learn my account number. Any suggestion? Thank you.

Re: Invalid SIM card

Handy1 — Sun, 14 Jan 2024 22:37:12 GMT

@andistasi You can get support to help you gain access to your account and get the account number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invalid SIM card

HALIMACS — Sun, 14 Jan 2024 22:44:40 GMT

Curious @andistasi

Do have ANY services at all with the SIM card in your device? Calling, texting, working data?

Is the account number needed to port (move) services to another mobile service provider? If so, you will need to re-establish/reactivate the account to respond "YES" to the port authorization text to move your number there.

Re: Invalid SIM card

softech — Sun, 14 Jan 2024 23:18:37 GMT

@andistasi what are you trying to do with the sim card number?. usually we don't need to enter sim card number when signing in My Account. Are you trying to update sim card number or what are you trying to do

Re: Invalid SIM card

andistasi — Sun, 14 Jan 2024 23:20:32 GMT

I have just tried to sign in into My Account for first time and was asked to enter the number printed on SIM card.

Re: Invalid SIM card

andistasi — Sun, 14 Jan 2024 23:25:36 GMT

My card is activated but when i log in into my account it asks me to activate my sim which is already activated.

Re: Invalid SIM card

Handy1 — Sun, 14 Jan 2024 23:34:02 GMT

@andistasi You should just need to put your email and password in to log in .