topic Re: $15 plan in Get Support

$15 plan

Gellyb — Sun, 14 Jan 2024 18:14:03 GMT

Does the plan come with incoming calls or just outgoing calls because no one can reach me but I can reach them ? Help

Re: $15 plan

Dunkman — Sun, 14 Jan 2024 18:18:20 GMT

@Gellyb

$15 plan has unlimited incoming calls, 100 minutes outgoing call every 30 day payment cycle.

Are you a new customer? Did you just port your number over?

What about texts? incoming and outgoing?

Re: $15 plan

Chalupa_Batman — Sun, 14 Jan 2024 18:36:56 GMT

How long have you been with Public Mobile? Is this something new that's happening or.... the other thing, is it ALL people that can't reach you or certain ones? I ask because iPhone has done some updates recently that have been blocking calls. Let us know...

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 20:06:38 GMT

Yes am new but never imported a number it’s a new number

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 20:07:12 GMT

It’s a new number form public mobile ! So not sure why

Re: $15 plan

BKNS27 — Sun, 14 Jan 2024 20:18:35 GMT

@Gellyb

Try rebooting your phone by powering off then back on.

If that didn’t work, reset the Network setting on your phone.

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 20:20:04 GMT

Ok thanks I’ll try

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 20:27:37 GMT

Still the same can’t receive call but can do outgoing calls 😞 please help

Re: $15 plan

Handy1 — Sun, 14 Jan 2024 20:34:14 GMT

@Gellyb Please submit ticket with support to investigate for you and fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $15 plan

softech — Sun, 14 Jan 2024 20:41:13 GMT

@Gellyb

what brand and model your phone?

try to change the network mode to 3G and see if it helps

Also, best to get another phone and test your PM sim card there

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 21:35:20 GMT

iPhone 11 I tried to reset not sure

Re: $15 plan

Chalupa_Batman — Sun, 14 Jan 2024 21:45:44 GMT

Hey @Gellyb

OK. So since the iPhone 11 is an older iPhone, I'm going to assume this phone was on a different network at one time. So may I suggest leaving the SIM card in your phone, reset all your networks and then reboot. It should work. Just know that once you reset these, you will need to set up all bluetooth devices and any other saved WiFi spots you have saved.

Re: $15 plan

Gellyb — Sun, 14 Jan 2024 22:40:00 GMT

I will try