topic Re: Add-On data expires after 30 days? in Get Support

Add-On data expires after 30 days?

RonG1972 — Sun, 07 Jan 2024 03:33:13 GMT

I just purchased 3 GB of data thinking it would last until used. There is no way that will be used up. I would also like a refund and may consider another plan with Public Mobile or another provider. Would have appreciated a head's up notice about this.

Re: Add-On data expires after 30 days?

Handy1 — Sun, 07 Jan 2024 03:39:09 GMT

@RonG1972 Sorry yes it used roll over until used before the new system update and ever safe ID this year all data add on now expire 30 days after purchase . if you don’t want it now because you didn’t know you can ask support to reverse it for you and consider upgrading plan instead . Many have had luck getting the new activation plan 30GB for $29 by asking support for it @RonG1972

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-On data expires after 30 days?

hTideGnow — Sun, 07 Jan 2024 03:36:45 GMT

HI @RonG1972

yes, it has been more than half a year

if you have not used any yet, you have a chance to get the money back, talk to PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-On data expires after 30 days?

Lolo_1234 — Sun, 07 Jan 2024 08:55:25 GMT

This sucks, add-ons were way better before, now that they expire they are really less attractive... 😞

Re: Add-On data expires after 30 days?

Phil_Adelphus — Sun, 07 Jan 2024 13:14:25 GMT

@RonG1972 "Would have appreciated a head's up notice about this."

Yes it's unfortunate that they now expire. There is a note to the effect where you buy the add-ons but probably easy to overlook if you have routinely done this before they made the change.

Re: Add-On data expires after 30 days?

RonG1972 — Sun, 14 Jan 2024 19:41:07 GMT

Gratefully, I got a credit and up graded to the next plan, which will meet my needs at still a good deal. Thank you all for your input.

Re: Add-On data expires after 30 days?

RonG1972 — Sun, 14 Jan 2024 19:43:00 GMT

Gratefully, I got a credit and up graded to the next plan, which will meet my needs at still a good deal. Thank you all for your input.