topic Re: 5G network for iPhone in Get Support

5G network for iPhone

MissChanChan — Sun, 14 Jan 2024 16:27:57 GMT

Hello Public Mobile Community,

Good day! I have just signed up for the $34 50G 5G plan last week and am currently using iPhone 13 with this service.

I notice when the 5G reception is bad in certain areas, the network does not automatically switch to LTE. Does anyone experience the same issue?

Thank you for your help!

Re: 5G network for iPhone

softech — Sun, 14 Jan 2024 16:29:45 GMT

@MissChanChan are you using 5G On on your network mode?? Make sure. it is 5G Auto, this also more battery friendly as it will use 4G more

iPhone 13

MissChanChan — Sun, 14 Jan 2024 16:30:52 GMT

Hello Public Mobile Community,

Does anyone know if I should choose “5G auto” or “5G” under Voice and Data on my iPhone 13?

Thank you for your help!

Re: 5G network for iPhone

Handy1 — Sun, 14 Jan 2024 16:32:06 GMT

@MissChanChan It should mine drops down when 5G signal is weak . Check that but have automatic set and this should make difference

Re: 5G network for iPhone

MissChanChan — Sun, 14 Jan 2024 16:32:20 GMT

I have selected 5G auto

Re: iPhone 13

Handy1 — Sun, 14 Jan 2024 16:33:54 GMT

@MissChanChan 5G auto so it will automatically choose what network has best reception and use it

Re: iPhone 13

Chalupa_Batman — Sun, 14 Jan 2024 16:34:16 GMT

To enable 5G in Apple iPhone, you must go to Settings > Mobile Data > Mobile Data Options > Voice & Data. You can now choose between 5G On and 5G Auto. 5G Auto: Enables Smart Data mode as it uses 5G only when it is required, thus helps in saving the battery life. 5G On: Always uses a 5G network when it's available

Re: 5G network for iPhone

softech — Sun, 14 Jan 2024 16:35:01 GMT

@MissChanChan make sure both iOS and Carrier Profile are up to date, Reboot and click Reset Network Settings

Also, check if this happen in different area , could be just local network issue and the phone unable to switch to 4G in that particular area

Re: 5G network for iPhone

golfball — Sun, 14 Jan 2024 16:48:30 GMT

I don't even bother with 5G right now, where I go it's slower than LTE and it seems less stable and uses up the battery. You can just select LTE if that's the case for you as well.

Re: 5G network for iPhone

MissChanChan — Sun, 14 Jan 2024 17:16:17 GMT

Thank you!

Re: 5G network for iPhone

MissChanChan — Sun, 14 Jan 2024 17:16:44 GMT

Thank you

Re: iPhone 13

MissChanChan — Sun, 14 Jan 2024 17:18:15 GMT

Thank you

Re: iPhone 13

MissChanChan — Sun, 14 Jan 2024 17:18:46 GMT

Thank you!