topic Re: eSIM not activating in Get Support

eSIM not activating

Jess53 — Sun, 14 Jan 2024 15:43:09 GMT

I just switched to public mobile on my brand new IPhone 15. The eSIM is not activating and the QR code is also not working. It is also not allowing me to submit a ticket to request help. What do I do??

Re: eSIM not activating

Handy1 — Sun, 14 Jan 2024 15:45:54 GMT

@Jess53 check sim manger in phone settings . It’s possible the eSIM has already been installed and ensure it’s enabled /set to primary and “turn this line on “ is toggled on and reboot the phone . If still no luck you can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not activating

HALIMACS — Sun, 14 Jan 2024 15:56:10 GMT

@Jess53

Can you access the eSIM QR code via the e-mail, and use your iPhone to install the eSIM by scanning the code from the e-mail itself?

Re: eSIM not activating

Jess53 — Sun, 14 Jan 2024 16:02:59 GMT

Didn’t work either. Still says unable to activate. Also made sure primary is highlighted in eSIM manager. No eSIM appearing in my manager at all

Re: eSIM not activating

HALIMACS — Sun, 14 Jan 2024 16:09:30 GMT

@Jess53

Just to confirm, had you already been receiving service here with a different device using e-Sim?

If so, in order to switch devices using e-sim you have to purchase another one as they are not transportable from one device to another like physical SIM cards are.

Perhaps you're already aware of that and if so, ignore my comment. 😉

Re: eSIM not activating

softech — Sun, 14 Jan 2024 16:32:31 GMT

@Jess53 do you see a Public Mobile eSim in the Settings -> Cellular screen??

If you do, you need to set it as Primary and toggle on Turn On this line

Re: eSIM not activating

Jess53 — Sun, 21 Jan 2024 19:24:06 GMT

Thank you all. Apparently activating a new iPhone 15 and changing to Public mobile was too much for a brain to handle. I did toggle on the eSIM, but the key was to restart my phone after doing so. Thanks for your help!