topic Re: Code sent to unrecognized number in Get Support

Code sent to unrecognized number

Moomba — Sun, 14 Jan 2024 15:42:08 GMT

Re: Code sent to unrecognized number

Dunkman — Sun, 14 Jan 2024 15:46:38 GMT

More details would be helpful. Did you just activate a new account? Is your service working properly? Talk, text and data?

You can try to resend code. Public mobile should offer you an email option for 2FA.

Re: Code sent to unrecognized number

Handy1 — Sun, 14 Jan 2024 15:46:57 GMT

@Moomba Do you see option “ didn’t get code “ tap it this may give you option to send code to email instead . If still no luck you can submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Code sent to unrecognized number

HALIMACS — Sun, 14 Jan 2024 15:53:28 GMT

@Moomba

Is it possible you've moved here from another provider and have not completed the porting process from there to here, thus the number the code was sent to was a temporarily assigned number from Public Mobile?

Were you porting your number to Public Mobile from another mobile service provider? If so, did you reply "YES" to the port authorization request with your prior provider SIM card in your device, within 90 minutes of getting that text from them?

Re: Code sent to unrecognized number

Moomba — Sun, 14 Jan 2024 16:31:52 GMT

Yes it's working properly but I'd like to edit my payment info and renew my subscription as well.

Re: Code sent to unrecognized number

Frank52 — Sun, 14 Jan 2024 17:32:47 GMT

Are you an existing member or a new client?

If you are an existing member, did you ensure that you used the correct login information?

Re: Code sent to unrecognized number

Dunkman — Sun, 14 Jan 2024 17:58:47 GMT

@Moomba wrote:
Yes it's working properly but I'd like to edit my payment info and renew my subscription as well.

@Moomba

You can resend code again. The system should offer the choice for email 2FA code.