topic Re: Pronlem in Get Support

Pronlem

Bob77 — Sun, 14 Jan 2024 14:43:34 GMT

Hello. I transfered my ligne to public mobile. Only the mobile data is working. I can not make or receive calls. My application is not working. Thank you for help.

Re: Pronlem

Handy1 — Sun, 14 Jan 2024 14:47:07 GMT

@Bob77 Have you rebooted the phone ? Did you reply YES to the confirmation text to port with old providers sim in the phone ??

you can also submit ticket with support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pronlem

hairbag1 — Sun, 14 Jan 2024 14:51:01 GMT

@Bob77

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: Pronlem

Dunkman — Sun, 14 Jan 2024 15:15:18 GMT

@Bob77

What about texts? incoming and outgoing? If not tried, maybe reboot your phone. Network reset of phone (this will erase wifi password settings)

Do you still have your old carrier SIM card? Try in your phone. Is it still active?

Re: Pronlem

Frank52 — Sun, 14 Jan 2024 17:47:31 GMT

This might be a porting issue. I can end you a phone number to contact a porting team to ensure everything went through correctly. Otherwise, they will try to assist you in resolving this issue.

The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.