topic Re: Number transfer problem in Get Support

Porting issue with texts.

Chitch7275 — Sun, 14 Jan 2024 01:54:18 GMT

I ported over from rogers a week ago. I can’t seem to send/receive texts, and can’t get an OTP for the app/to log into to eversafe bc the text isn’t coming through.

please advise

Re: Number transfer problem

Chitch7275 — Sun, 14 Jan 2024 01:51:21 GMT

I’m having the same issues. Been with the service a week, can’t send/receive texts, and can’t get a text OTP for eversafe to log into the app.

Re: Porting issue with texts.

Chalupa_Batman — Sun, 14 Jan 2024 02:03:46 GMT

Hey @Chitch7275

Have you confirmed there is no service on the Rogers SIM card? Place the Rogers SIM card in to make sure. If you do have service, I'll send you the porting team number to help fix the issue.

Re: Porting issue with texts.

Chitch7275 — Sun, 14 Jan 2024 02:08:19 GMT

Hi, I called immediately after I signed up with public and rogers confirmed the service would be canceled after 48 hours. I was using a rogers Esim.

Re: Porting issue with texts.

Chalupa_Batman — Sun, 14 Jan 2024 02:13:33 GMT

You can contact the number I provided you to your mailbox in the top right corner of this page. Also, you can contact Rogers to confirm your account is closed in case you get charged from them. I also sent you a link to reach out to a CS Agent to reset things for you.

Re: Porting issue with texts.

Frank52 — Sun, 14 Jan 2024 17:45:45 GMT

This might be an issue related to your porting process from Rogers to Public Mobile. Have you tried contacting the porting team yet? That could help the issue. I believe a number was sent to you.

If that does not resolve the issue, please contact customer service using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).