topic Re: Number not working in Get Support

Number not working

Todd21 — Sun, 14 Jan 2024 05:05:45 GMT

Ported from Virgin mobile, got the text to complete the number transfer request to restart my phone, but my old number is now "not in service" when called. Any help would be appreciated.

Re: Number not working

NDesai — Sun, 14 Jan 2024 05:11:07 GMT

@Todd21 Have you restarted your phone after number transfer was completed? Do you get service on your Virgin Sim?

Re: Number not working

Todd21 — Sun, 14 Jan 2024 05:13:57 GMT

Yes, did that. Still getting the number is not in service when called.

Re: Number not working

NDesai — Sun, 14 Jan 2024 05:16:30 GMT

@Todd21 wrote:
Yes, did that. Still getting the number is not in service when called.

Wait about a couple of hours. If it's still the same, you will have to contact CS_Agent to reinitiate port. Only they can check the status. See the info in my signature on how to contact them.

Re: Number not working

Cheetah24 — Sun, 14 Jan 2024 05:17:06 GMT

Maybe the porting isn't fully complete yet. I would suggest direct messaging the service agent to check if there's any issue; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Number not working

Todd21 — Sun, 14 Jan 2024 05:18:46 GMT

OK thanks @NDesai and @Cheetah24 , I'll check in the morning.

I can dial out and the display is my number, but when people dial me the number is not in service. Is this still the "temp number" Public assigned me and the porting is still in process?

Re: Number not working

Cheetah24 — Sun, 14 Jan 2024 05:23:27 GMT

While that might be the case, I don't' know for sure as we are customers like you. As I've mentioned what I'd do is contact the service agent by clicking the following link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain them the situation. They will usually respond within 24 hours

Re: Number not working

NDesai — Sun, 14 Jan 2024 05:22:39 GMT

@Todd21 wrote:
OK thanks @NDesai and @Cheetah24 , I'll check in the morning.
I can dial out and the display is my number, but when people dial me the number is not in service. Is this still the "temp number" Public assigned me and the porting is still in process?

Yes, seems like porting request in under process. It could take 1-2 hours to complete.