topic Re: Accidentlly Subscripted add-on by points in Get Support

Accidentlly Subscripted add-on by points

Pingtian — Mon, 08 Jan 2024 10:06:47 GMT

A few days ago, I accidentally subscripted a 3G-US roaming add-on for 15 days by points. I didn't use any data on this add-on. Now, there are 7 days left. Can I get the points back or change to another add-on? Can any customer support or technician see this post to help me about this? Thank you

Re: Accidentlly Subscripted add-on by points

Sansan — Mon, 08 Jan 2024 05:16:08 GMT

Typically no refunds but try and ask a the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentlly Subscripted add-on by points

Pingtian — Mon, 08 Jan 2024 05:24:53 GMT

Thank you Sansan, I have sent a message to the agent. Hope they can change another add-on for me.

Re: Accidentlly Subscripted add-on by points

Pingtian — Sun, 14 Jan 2024 05:18:49 GMT

This issue was solved. I have credit on my account now. Thanks for the help of Alice-CSA team, @Sansan @computergeek541 🙂