topic Re: Phone number not working after 'transfer number request' in Get Support

Phone number not working after 'transfer number request'

DanMendoza — Sat, 13 Jan 2024 00:58:47 GMT

I joined PM today and transferred my number from Fido.

Went through Fido's transfer authentication message and then I got the message from PM to wait 5 hours and restart my phone to activate my e-sim. I have waited over 5 hours and the phone number still does not work. What could be the issue and its fix? Do I need to re-initiate the number transfer procedure?

If so, does anyone know how to do that? The PM online ticket system is down, I can't file a ticket now. Thank you.

Re: Phone number not working after 'transfer number request'

Handy1 — Sat, 13 Jan 2024 01:02:41 GMT

@DanMendoza I’ll send you the porting team number private message for status update and they can re trigger the port request if needed . But if you need further assistance form support here’s the direct link for them

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not working after 'transfer number request'

DanMendoza — Sat, 13 Jan 2024 05:00:24 GMT

I received the port team number to call but I did not receive a temporary number during my number transfer so I have no number to call you from.

Re: Phone number not working after 'transfer number request'

Frank52 — Sun, 14 Jan 2024 01:27:14 GMT

@DanMendoza wrote:
I received the port team number to call but I did not receive a temporary number during my number transfer so I have no number to call you from.

I would suggest contacting the customer service team in that case using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

Additionally, if you wish to review the article related to transferring cellphone service to Public mobile, here is a great article that you can read:

https://publicmobile.ca/en/qc/get-help/articles/transfer-your-number