topic can't login in Get Support

can't login

lizzyy — Sat, 13 Jan 2024 23:39:33 GMT

I can't log in to my account, it says I'm locked out

Re: can't login

Cheetah24 — Sat, 13 Jan 2024 23:41:24 GMT

@lizzyy: That's indeed strange. Please click on the following link and direct message the staff of public mobile so that they can take a look at your account; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't login

Cheetah24 — Sat, 13 Jan 2024 23:42:14 GMT

Also can you let us know if you ported to public mobile recently or was the account working before? Providing some more information will help community members be able to help you better.

Re: can't login

lizzyy — Sat, 13 Jan 2024 23:44:04 GMT

it was working before

Re: can't login

lizzyy — Sat, 13 Jan 2024 23:45:29 GMT

Ok I did

Re: can't login

Cheetah24 — Sat, 13 Jan 2024 23:47:39 GMT

Great you should hear back from them within around 24 hours; from my personal experience. Once a service agent is assigned they will ask for some verification so that they can access your account etc. Make sure you check your inbox regularly or check your email (as you should get an email when a private message arrives).