topic Re: How do I cancel my subscription in Get Support

How do I cancel my subscription

AllieDevries — Sat, 13 Jan 2024 20:28:36 GMT

I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?

Re: How do I cancel my subscription

softech — Sat, 13 Jan 2024 20:36:12 GMT

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

Re: How do I cancel my subscription

Handy1 — Sat, 13 Jan 2024 20:36:25 GMT

@AllieDevries 1 you can port number out

2 you can turn off auto subscribe

Turn auto subscribe off/on

3 you can get support to remove credit card info right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel my subscription

computergeek541 — Sat, 13 Jan 2024 20:37:03 GMT

@AllieDevries wrote:
I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?

To cancel your service, you would only need to stop paying. Please go into your Self Serve account and disable your autopay setting (called "subscription" in the payment section). After 90 days of suspension, your Public Mobile account will automatically be closed.

Re: How do I cancel my subscription

MissChanChan — Sat, 13 Jan 2024 21:06:29 GMT

Keep in mind that you don’t get your pre-paid fees refunded!