topic Re: Porting Issue in Get Support

Porting Issue

SN1964 — Tue, 04 Jan 2022 20:39:58 GMT

I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway to fix this issue?

Re: Porting Issue

JaK — Fri, 14 Oct 2016 14:50:02 GMT

Hi @SN1964, welcome to Public Mobile!

Sounds like your port didn't complete properly. No worries, one of the moderators can normally fix that pretty quickly, tagging @Shazia_K @Mary_M @Saray_O

Re: Porting Issue

Chaos_Scorpio — Fri, 14 Oct 2016 14:50:20 GMT

sounds like the port didnt finish,

did you receive any confirmation message on your phone saying it was completed?

A mod will have to look at this for you @Shazia_K @Mary_M @Saray_O

Re: Porting Issue

Chaos_Scorpio — Fri, 14 Oct 2016 14:50:55 GMT

@JaK you beat me by 19 seconds ... 😛

Re: Porting Issue

Shazia_K — Fri, 14 Oct 2016 15:21:32 GMT

Hello @SN1964,

Welcome to Public Mobile 😉

It seems as if your port has failed to complete, don't worry I'll into this for you right away.

Would you please send me the following via private message?:

-Public Mobile SIM card #

-Rogers phone # to port

-Rogers account #

Thanks,

Shazia