topic Re: Number transfer problem in Get Support

Number transfer problem

Truck128 — Sat, 13 Jan 2024 19:58:58 GMT

I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls.

Re: Number transfer problem

computergeek541 — Sat, 13 Jan 2024 19:58:45 GMT

@Truck128 wrote:
I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls.

Did you remember to leave your old carrier's SIM card in your phone and reply "YES" to the text message for number porting approval?

Re: Number transfer problem

Handy1 — Sat, 13 Jan 2024 20:01:06 GMT

@Truck128 I’ll send you the porting team number private message . They can give update on the port or retrigger it if needed

Re: Number transfer problem

HALIMACS — Sat, 13 Jan 2024 20:06:19 GMT

Can you outline for us how you went about transferring the number from the other provider @Truck128 , and which provider you moved here from?

Re: Number transfer problem

Truck128 — Sat, 13 Jan 2024 20:10:22 GMT

I followed the steps when i setup my public mobile sim and the provider was aliant

Re: Number transfer problem

Frank52 — Sun, 14 Jan 2024 01:13:18 GMT

@Truck128 Have you tried contracting the Porting team regarding your transfer issue? They should be able to help you resolve the problem.