topic Re: Dropped calls in Get Support

Dropped calls

JBonnie — Sat, 13 Jan 2024 17:28:16 GMT

Occasionally the call drops when we answer our calls, or even worse says the number is no longer in service.

Re: Dropped calls

Handy1 — Sat, 13 Jan 2024 17:31:02 GMT

@JBonnie try putting your phone to 3G and see if that helps with voice

Re: Dropped calls

Chalupa_Batman — Sat, 13 Jan 2024 17:36:41 GMT

Hello @JBonnie

If you continue having these issues, you can reach out and send a message to a CS Agent to have them reset your network from their end. You'll need to turn off your phone for this to take effect. Once they've confirmed they've done this, you can restart the phone. This happened to me a while back and once they reset it, no problems.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropped calls

JBonnie — Sat, 13 Jan 2024 17:42:50 GMT

Thanks but my IPhone SE won’t allow that.

Re: Dropped calls

Handy1 — Sat, 13 Jan 2024 17:44:52 GMT

@JBonnie Is that the first iPhone SE or the 2020 iPhone SE . The fist one dosent have volte enabled by PM but the 2020 one does . If it’s the latter try phone set to LTE and try

Re: Dropped calls

JBonnie — Sat, 13 Jan 2024 17:58:44 GMT

Thankyou. I’ll try this later. Wasn’t able to get through right now. Just got error message.

Re: Dropped calls

Chalupa_Batman — Sat, 13 Jan 2024 18:04:08 GMT

Ummm... that is a link to send a private message. Meaning there should be no errors. Just saying... 🙂

Re: Dropped calls

BKNS27 — Sat, 13 Jan 2024 18:19:58 GMT

@JBonnie

How many bars are you getting on your phone? You could be in a dead spot where the Telus and Bell towers are too far away.

Check the tower map:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=51.998410&lng=-96.987305&zoom=4&type=Roadmap&layers=bt&pid=0&ds=0

Re: Dropped calls

JBonnie — Fri, 26 Jan 2024 10:34:42 GMT

Seem to have full bars. Still dropping calls after had phone reset.

Re: Dropped calls

JBonnie — Fri, 26 Jan 2024 10:37:55 GMT

It's the 2nd. generation, but it doesn't show Cellular Data Options

Re: Dropped calls

JBonnie — Fri, 26 Jan 2024 10:38:39 GMT

Thanks, but reset hasn't solved it so far.

Re: Dropped calls

JBonnie — Fri, 26 Jan 2024 10:39:09 GMT

Unable to do that on SE 2nd. generation

Re: Dropped calls

softech — Fri, 26 Jan 2024 13:16:45 GMT

@JBonnie

does the drop calls issue happens more in specific location?

can you get another phone and test the PM sim there?

if issue persists, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Dropped calls

computergeek541 — Fri, 26 Jan 2024 15:00:25 GMT

@Handy1 wrote:
@JBonnie try putting your phone to 3G and see if that helps with voice

I could see this helping with the dropped call issue temporarily, but such settings would have zero effect and couldn't fis the issue with callers hearing a number out of service error message.