topic over payment and discrepancies in Get Support

over payment and discrepancies

umpf — Sat, 13 Jan 2024 16:23:04 GMT

The payment history on Public Mobile don't add up with my credit card payments!

I am frustrated because I want to talk to a human to explain the difference, can't even submit a ticket (yes, I cleared all data and and and), I am very tempted to switch to a more transparent company - help

@links to members

Re: over payment and discrepancies

Handy1 — Sat, 13 Jan 2024 16:25:44 GMT

@umpf No live support on the phone to talk . But you can contact support via private message

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: over payment and discrepancies

Dunkman — Sat, 13 Jan 2024 16:27:13 GMT

@umpf

The billing system in my account can be somewhat confusing. It does not include taxes that need to be paid. If you feeling comfortable, maybe copy and paste your payment history and we can help with interpretation.

However, if you want to contact customer service agent, you can private message via this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: over payment and discrepancies

umpf — Sat, 13 Jan 2024 16:30:57 GMT

Thanks!

I will give this a try

Re: over payment and discrepancies

umpf — Sat, 13 Jan 2024 16:31:46 GMT

Thanks

I will try the private message:)

Re: over payment and discrepancies

HALIMACS — Sat, 13 Jan 2024 16:42:34 GMT

@umpf

you’ll get to a response probably quicker and clearer by posting the screenshot of the areas that differ

it’s very likely the plan amounts split into its components plus the associated taxes that might be causing you some level of confusion