topic Re: Plan didn’t renew in Get Support

Plan didn’t renew

Patsy3 — Sat, 13 Jan 2024 14:44:07 GMT

My plan didn’t renew with auto payments. It doesn’t show as expired online but I can’t call out or in. Plan expires today

Re: Plan didn’t renew

hairbag1 — Sat, 13 Jan 2024 14:46:37 GMT

@Patsy3

dial 611 to hear current status of the plan. You can also pay using 611, but you need to know your PM pin number.

Re: Plan didn’t renew

Handy1 — Sat, 13 Jan 2024 14:54:06 GMT

@Patsy3 .did you happen to have a plan change scheduled ?? If so this sometimes Happens on renewal day and plan scheduled to change . If this the case it’s easy fix for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan didn’t renew

Grandkids — Sat, 13 Jan 2024 14:53:24 GMT

Try resetting your auto payments at your bank.

Re: Plan didn’t renew

Patsy3 — Sat, 13 Jan 2024 14:55:39 GMT

No changes. The account doesn’t show as suspended online so I can’t manually renew but the account is suspended if I try to call

Re: Plan didn’t renew

Patsy3 — Sat, 13 Jan 2024 14:56:04 GMT

The account doesn’t show as suspended online so I can’t manually renew but the account is suspended if I try to call

Re: Plan didn’t renew

Patsy3 — Sat, 13 Jan 2024 15:00:02 GMT

Thanks! I’ve sent a message.

Re: Plan didn’t renew

computergeek541 — Sat, 13 Jan 2024 19:16:18 GMT

@Patsy3 wrote:
Thanks! I’ve sent a message.

self solution removed