topic Don’t received sim card in Get Support

Don’t received sim card

Jigarkumar — Sat, 13 Jan 2024 07:06:56 GMT

It’s been more than 10 days

Re: Don’t received sim card

Cheetah24 — Sat, 13 Jan 2024 07:13:00 GMT

@Jigarkumar: Please refer to the following reply; https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card-not-received/m-p/1088840/highlight/true#M760747.

SIM card can upto three weeks. But given that 10 days have passed you can contact the customer service agent by direct message; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 where they might offer to send you another one.

Re: Don’t received sim card

HALIMACS — Sat, 13 Jan 2024 11:37:03 GMT

@Jigarkumar

They can take 3 weeks or more to arrive by postal mail.

I would recommend you pick one up at a corporate Telus or Koodo location near you.

Afterwards, contact the customer support agents and ask for a refund/ credit for the one they were sending you.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Don’t received sim card

computergeek541 — Sat, 13 Jan 2024 11:55:14 GMT

@HALIMACS wrote:
@Jigarkumar
I would recommend you pick one up at a corporate Telus or Koodo location near you.
Afterwards, contact the customer support agents and ask for a refund/ credit for the one they were sending you.

This is advice that I don't agree with. A SIM card refund is not something that customer support agents have to do. Arrangements for that need to be made ahead of time. Otherwise, the custostomer could get stuck paying for the extra SIM card.

Re: Don’t received sim card

HALIMACS — Sat, 13 Jan 2024 12:32:43 GMT

@computergeek541 wrote:
@HALIMACS wrote:
@Jigarkumar
I would recommend you pick one up at a corporate Telus or Koodo location near you.
Afterwards, contact the customer support agents and ask for a refund/ credit for the one they were sending you.
This is advice that I don't agree with. A SIM card refund is not something that customer support agents have to do. Arrangements for that need to be made ahead of time. Otherwise, the custostomer could get stuck paying for the extra SIM card.

I understand that you disagree with it @computergeek541 , thank you for sharing that.

Indeed, the CSA's may or may not comply with a refund/credit request. I didn't write that they would nor that they had to agree.

However, I'd bet dollars to donuts that a well-worded and kind message to customer support will usually result in understanding and flexibility on their end, especially in cases whereby a SIM card is later than expected in being received.

If Public Mobile's goal is to get customers signed up, offering a credit on the account equivalent to the SIM card purchase price (not necessarily a REFUND) is a small, yet effective, gesture which may go a long way in ensuring a prospective customer sticks around to sign up.