topic Re: Mms not working tried everything in Get Support

Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 12:28:47 GMT

I have tried resetting my phone, taking sim out, checked my MMS settings… Switch is on and APN settings are correct… my plan includes it… I have compared my phone to my daughters phone that sends and receives messages just fine and they are sent to the exact same things. Exact same phone and carrier and plan. I’ve tried to send a service ticket request but can’t even get that to go through. I was told (by computer chat) to send a private message but not given anywhere to send it - I’m really starting to regret joining this service. @@Everyone

Re: Mms not working tried everything

Cheetah24 — Sat, 13 Jan 2024 05:52:47 GMT

Unfortunately the chat bot is broken; you can send a private message to the service agent using the link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mms not working tried everything

Cheetah24 — Sat, 13 Jan 2024 05:55:39 GMT

Also did you port some hours back to public mobile ? If so the porting might not be fully complete is my assumption. In any case use the link I gave and contact the customer service agent, tell them your problem and they should be able to investigate further.

Re: Mms not working tried everything

Sansan — Sat, 13 Jan 2024 05:57:09 GMT

Also double check that mms is enabled in settings

Re: Mms not working tried everything

softech — Sat, 13 Jan 2024 06:02:28 GMT

@Heather1975

Mobile data enabled?

First try Reset All networks or Reset Network Settings on iPhone

and Android or iPhone?

For iPhone, make sure OS is updated and Carrier Profile is updated

For Android, please compare and update APN as below:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 06:02:34 GMT

Thank you so much. I did go to the link you provided and message them and hopefully they can get it to work. So frustrating. 😞

thank you for your help though ❤️

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 06:03:51 GMT

I have an iPhone and yes, I did that already.

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 06:04:10 GMT

Yes. Did that.

Re: Mms not working tried everything

softech — Sat, 13 Jan 2024 06:29:00 GMT

@Heather1975 did you try to swap the sim cards and phones (your own and your daughter's) and see if MMS work on both??

and you sure you were sending MMS and not iMessage??

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 08:52:32 GMT

We have esims… I took out the previous providers sim .. my iMessages send normal , as well as regular text messages, just not Mms. No picture or video messages through text will send. My daughters works but mine doesn’t. Setup was the same.

Re: Mms not working tried everything

BKNS27 — Sat, 13 Jan 2024 10:01:19 GMT

@Heather1975

It happened in my iPhone and my spouse Android phone awhile back but for some reason it cleared itself the next day and started working again without making any settings change. It might be a glitch.

Re: Mms not working tried everything

Phil_Adelphus — Sat, 13 Jan 2024 18:58:12 GMT

@Heather1975 I'm not sure if one of the suggested things that you tried included having cellular data turned on and not wifi? MMS doesn't work over wifi.

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 21:03:55 GMT

I tried that as well. Other than something internally on Public Mobile, and I can’t think of what it could possibly be. From everything I can find, I have tried everything I can try.

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 21:06:44 GMT

Yeah, it doesn’t make any sense. I have tried everything I can think of and done so much research. I took it into a phone place and they couldn’t figure it out… I’m thinking it’s a glitch on the providers end, but have also messaged them and not heard back. It’s been like this for 13 days now, so I am about at the end of my patience with this

Re: Mms not working tried everything

BKNS27 — Sat, 13 Jan 2024 21:57:13 GMT

@Heather1975

That is strange even when your did a Network Reset and you had it checked out by a Cell Repair Shop.

iMessage should still work on wifi.

An agent should have got back to you by now. Resend the private message and ask for an update. Go to your avatar>Messages then change from Inbox to Sent.

Re: Mms not working tried everything

Phil_Adelphus — Sat, 13 Jan 2024 22:02:46 GMT

@BKNS27 "iMessage should still work on wifi. "

Yes iMessage should still work on wifi but MMS doesn't, MMS needs cellular data.

Re: Mms not working tried everything

BKNS27 — Sat, 13 Jan 2024 22:08:15 GMT

@Phil_Adelphus

Yes I am aware that MMS requires data but OP should still use SMS.

That is why I suggested to resend the request.

Re: Mms not working tried everything

Phil_Adelphus — Sat, 13 Jan 2024 22:16:03 GMT

@BKNS27 "Yes I am aware that MMS requires data but OP should still use SMS."

Maybe I'm misunderstanding what you meant, OP said SMS is working OK, just not MMS, but yes definitely agree to contact support. I assume this is for sending images to someone on an Android since you can't do that on SMS.

Re: Mms not working tried everything

BKNS27 — Sat, 13 Jan 2024 22:17:00 GMT

@Heather1975

Just also had another thought. You can send pictures through WhatsApp in the meantime.

Re: Mms not working tried everything

Heather1975 — Sat, 13 Jan 2024 22:18:44 GMT

Yes. I usually use iMessage/sms but my ex-husband has android and I need to be able to send him photos and videos etc of the kids. … I can message him via text, of course, but can’t send anything at all other than just written text