topic Re: I haven't gotten my SIM card yet in Get Support

I haven't gotten my SIM card yet

gny — Sat, 13 Jan 2024 04:18:27 GMT

Neither I can track my delivery, nor I can activate my sim card

what should I do?

Re: I haven't gotten my SIM card yet

Handy1 — Sat, 13 Jan 2024 04:20:52 GMT

@gny SIM cards are sent regular mail and no tracking provider but note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I haven't gotten my SIM card yet

Frank52 — Sun, 14 Jan 2024 01:19:04 GMT

It can take up to 3 weeks to receive a physical SIM card when ordering it from Public Mobile's website. It sounds like there could be an issue in your case since it has surpassed that point. I would recommend reaching out to customer service to report the issue. You can write to them by using the following link and consider asking for a reimbursement or for them to reissue a new SIM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

In addition, there are other ways to purchase SIM cards if you do not want to wait 3 weeks by repurchasing from the Public Mobile site.

You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.