topic Re: Transfer Number Issue in Get Support

Transfer Number Issue

QuangNguyen43 — Sat, 13 Jan 2024 12:52:44 GMT

Hi there,

I was trying to transfer my number from Freedom Mobile to Public Mobile yesterday. But I missed the 90 minutes confirmation reply.

Can I restart the process again?

Thanks!

Re: Transfer Number Issue

pmbc — Fri, 12 Jan 2024 22:52:17 GMT

@QuangNguyen43 Yes. You should be able to log into your account and go to profile. Click the button to change your number and select you want to port and start the process there.

Re: Transfer Number Issue

QuangNguyen43 — Fri, 12 Jan 2024 23:27:46 GMT

I tried to call the number but it says the requested hasn’t been made.

Re: Transfer Number Issue

pmbc — Sat, 13 Jan 2024 00:21:27 GMT

@QuangNguyen43 Have you attempted to start the port again in your profile?

Re: Transfer Number Issue

QuangNguyen43 — Sat, 13 Jan 2024 02:16:09 GMT

I tried that and it sent the message again. I reply yes but there was no response. Right I’m able call and receive/send message but unable to receive call.

Re: Transfer Number Issue

pmbc — Sat, 13 Jan 2024 02:22:02 GMT

@QuangNguyen43 It can take a few hrs to complete a port. In one case, one of my ports took 12-15 hrs. In my case, the old provider would have some of the function for the number and PM had some of the function. I left it overnight and the port finished and I could send/receive calls and send/receive SMS messages.

I would give it some time and just keep trying inbound/outbound calls and SMS messaging. You could also try to restart the phone and see if by the phone registering on the network again helps it along.

Re: Transfer Number Issue

computergeek541 — Sat, 13 Jan 2024 12:54:33 GMT

@pmbc wrote:
@QuangNguyen43 Have you attempted to start the port again in your profile?

Please review the messgae earlier by @will13am and remember that once a porting request has been made, the process cannot be restarted in Public Mobile's Self Serve account.