topic Re: SIM card and billing in Get Support

SIM card and billing

Shaunal — Fri, 12 Jan 2024 22:25:05 GMT

I think I will be charged for services I have not used as I have not received my SIM card. I have been with Mobile since Dec 15th. When I try to get a chat box they say there are none available. I have tried about 5 times in 2 weeks to reach someone in chat. What can I do to make sure I am not charged for services I have not used yet,

Shaunal

Re: SIM card and billing

Sansan — Fri, 12 Jan 2024 22:26:51 GMT

Use the link below to message support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card and billing

pmbc — Fri, 12 Jan 2024 22:26:53 GMT

@Shaunal check with the CS AGent. You can send them a PM at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card and billing

BKNS27 — Fri, 12 Jan 2024 22:27:02 GMT

@Shaunal

You will be charge once you activate the SIM on the PM app.

Re: SIM card and billing

Handy1 — Fri, 12 Jan 2024 22:30:47 GMT

@Shaunal Even thou you paid upfront for the plan and SIM card but the plan won’t start untill you actually activate the SIM card in the APP

Re: SIM card and billing

Shaunal — Fri, 12 Jan 2024 22:33:32 GMT

I just tried that. Looks like it went somewhere. Thank you! How will they respond?

Re: SIM card and billing

Shaunal — Fri, 12 Jan 2024 22:39:53 GMT

I am assuming it will be by my email I signed up with?

Re: SIM card and billing

pmbc — Fri, 12 Jan 2024 22:42:36 GMT

@Shaunal if you're on a desktop/laptop accessing the PM site, it'll be the envelope in the upper right hand corner of their site. it's where all of the priv messages go between you and other members or CS Agent. You will get notification in your email that you have a message waiting in the PM messages.

Re: SIM card and billing

Phil_Adelphus — Fri, 12 Jan 2024 22:55:15 GMT

@Shaunal "I am assuming it will be by my email I signed up with? "

It will be by private message. For many this is accessed via an envelope icon at the top right of the community page but it depends on the device. If you don't see an envelope icon then you will need to tap or click your avatar to the right of the bell icon and that will drop down a menu where there are Messages.