topic Re: Friend Referral Promo in Get Support

Friend Referral Promo

Jacques07 — Fri, 12 Jan 2024 22:05:32 GMT

Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not receive her $10. credit and/or the +1 point monthly as long as I am with Public Mobile. I hope you can help me add this promo to her account. Her referral link code is: xxxxxxxxxxxx, her name is, xxxxxxxxxxxxxxxxxx.

Thank you for understanding, xxxxxxxxxxxxxxxxx

Re: Friend Referral Promo

Cheetah24 — Fri, 12 Jan 2024 22:05:49 GMT

@Jacques07 For this you need to contact the public mobile service agent by direct message. Please click on the following link; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain the situation to them.

Re: Friend Referral Promo

computergeek541 — Fri, 12 Jan 2024 22:08:03 GMT

@Jacques07 wrote:
Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not receive her $10. credit and/or the +1 point monthly as long as I am with Public Mobile. I hope you can help me add this promo to her account. Her referral link code is: xxxxxxxxxxxx, her name is, xxxxxxxxxxxxxxxxxx.

Sorry, but she doesn't get $10. Only you get $10, but that was dependent on you using her code during the activation. Customer support agents might apply it, but that's not guaranteed. Open a ticket to ask using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives and error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Friend Referral Promo

Jacques07 — Fri, 12 Jan 2024 22:11:54 GMT

Okay, she is not receiving the $10., but will she receive the +1 point monthly ? As long as my account is active!

Re: Friend Referral Promo

BKNS27 — Fri, 12 Jan 2024 22:25:34 GMT

@Jacques07

You will get your $10 credit after 72 hours in your account. Your spouse will receive the 1 point/month within a day or so.

Re: Friend Referral Promo

computergeek541 — Fri, 12 Jan 2024 22:26:45 GMT

@BKNS27 wrote:
@Jacques07
You will get your $10 credit after 72 hours in your account. Your spouse will receive the 1 point/month within a day or so.

Neither of those things will happen as the customer never used the referral code during the activation.

Re: Friend Referral Promo

Jacques07 — Fri, 12 Jan 2024 22:28:09 GMT

Thank you for your help 🙂