topic Re: sharing the same email address in Get Support

sharing the same email address

clinkerboy — Fri, 12 Jan 2024 21:50:22 GMT

My wife can not access her account as we have the same email address, how do we set up a separate account for her

Re: sharing the same email address

softech — Fri, 12 Jan 2024 21:50:37 GMT

@clinkerboy yes PM system is one e-mail for only one account.

Some people might suggest using email alias, but it can cause other issues depends on the way you setup the alias, especially after system update

3hy not get a FREE email address, from Gmail or Outlook.com , for the purpose of the new PM account??

Re: sharing the same email address

computergeek541 — Fri, 12 Jan 2024 21:50:07 GMT

@clinkerboy wrote:
My wife can not access her account as we have the same email address, how do we set up a separate account for her

The activation system should not have allowed that. To get this fixed, you'll need the help of a customer support agent. Please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system using the chatbot gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sharing the same email address

Yummy — Fri, 12 Jan 2024 21:54:44 GMT

Each PM account has to be opened with Unique email address.

Aliases are allowed meaning abcdef@gmail.com is NOT the same (for PM) as abc.def@gmail.com even though it is the same email account. Thus use alias if your mailing system allows it.