topic Re: Sim card in Get Support

Sim card

xMantee — Fri, 12 Jan 2024 17:53:40 GMT

I put my SIM card in my new phone but says carrier needs to activate the phone? What happens to simple days where I just moved my sim card

Re: Sim card

Handy1 — Fri, 12 Jan 2024 18:01:32 GMT

@xMantee Is the phone new to you or did you buy brand new from store ??

If second hand please

Check

Check the Status of Your Device in Canada | https:/

Re: Sim card

xMantee — Fri, 12 Jan 2024 18:03:15 GMT

Phone brand new out of box just last night. Girlfriend got a deal for 2 iPhones with her bell plan and gave me one

Re: Sim card

Handy1 — Fri, 12 Jan 2024 18:12:41 GMT

@xMantee So with PM SIM card in the new phone have you rebooted the device ? Try that see if it helps

also ensure the SIM card using upside down in the sim tray @xMantee

Re: Sim card

xMantee — Fri, 12 Jan 2024 18:22:44 GMT

Just says sim not supported by carrier or some odd thing when i put it in. Need to call for activation of something idk doesn’t make any sense to me

Re: Sim card

Handy1 — Fri, 12 Jan 2024 18:24:01 GMT

@xMantee Maybe the phone is locked to bell and you need them to unlock it

Re: Sim card

hTideGnow — Fri, 12 Jan 2024 18:24:30 GMT

hi @xMantee that sounds like the phone is carrier looked

you need to check with the carrier you got the phone from for an unlock code

Re: Sim card

xMantee — Fri, 12 Jan 2024 19:43:37 GMT

Was it not banned to carrier lock devices in Canada and such like 8 years ago?

Re: Sim card

Handy1 — Fri, 12 Jan 2024 19:48:02 GMT

@xMantee yes I think it was stopped awhile ago to lock phones . Any chance this phone is in contract with bell ? Best to start with them and ask if it is say you want to be able to use your other SIM card in the phone

Re: Sim card

xMantee — Fri, 12 Jan 2024 19:49:59 GMT

Maybe it is and I’ll have to get her to handle it. But I think regardless of amount owing or whatever it may be they have to unlock it for you. From what I’ve read up on anyways

Re: Sim card

Handy1 — Fri, 12 Jan 2024 19:53:13 GMT

@xMantee Yes that’s certainly true for any phone bought outright . But when in contract or it’s a bring it back device might have different rules attached so someone doesn’t just sign up for a new phone and take it to a new carrier with out the contract being fulfilled possibly. But keep us posted on what they say . I’m curious now

Re: Sim card

Phil_Adelphus — Fri, 12 Jan 2024 20:26:11 GMT

There's a 2020 article on Mobilsyrup that says Bell and Virgin stock locked phones and only unlock them during the activation process:

https://mobilesyrup.com/2020/04/21/rogers-fido-devices-unlocking-rules/

No idea whether that's still the case but you can check the phone in settings - general - about then scroll down for carrier lock. If it's unlocked it should say no sim restrictions.