topic Rogers Conversion - No Confirmation Text in Get Support

Rogers Conversion - No Confirmation Text

Dauntliciti — Fri, 12 Jan 2024 18:32:26 GMT

Hello, I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?

Re: Rogers Conversion - No Confirmation Text

softech — Fri, 12 Jan 2024 18:08:49 GMT

@Dauntliciti

your Rogers account is still active and can receive text without problem??

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Rogers Conversion - No Confirmation Text

Handy1 — Fri, 12 Jan 2024 18:09:09 GMT

@Dauntliciti I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Rogers Conversion - No Confirmation Text

Dauntliciti — Fri, 12 Jan 2024 18:16:17 GMT

It is now however I had some issues with the service this morning which could have caused it so if we could have it resubmitted I would appreciate it

Re: Rogers Conversion - No Confirmation Text

Handy1 — Fri, 12 Jan 2024 18:18:00 GMT

@Dauntliciti Ok then in that case here’s direct link for support to help instead

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rogers Conversion - No Confirmation Text

hTideGnow — Fri, 12 Jan 2024 18:28:08 GMT

hi @Dauntliciti so you had incoming calls before and just stopped ? If you had it before, you can submit support ticket . But if it never works, quicker to call porting team.

I think you providboth ways already, let us know

Re: Rogers Conversion - No Confirmation Text

Dauntliciti — Fri, 12 Jan 2024 18:38:19 GMT

No sorry for the confusion I had my Rogers account deactivate early and then got it back online however I now need a new text message confirmation from Public