topic Re: Customer loyalty in Get Support

Customer loyalty

Darham77 — Fri, 12 Jan 2024 17:31:07 GMT

I have been with you guys for a few years now and also as of November 2023 am also paying for a second monthly service plan for my teenage daughter. On my account I have received 3 separate FREE LD MINUTE PACKAGES over the years totalling 1400 minutes, to date I have made less than 20 long distant calls.

Can I trade in 2 packages that total 967 unused minutes for 3GB of DATA ADD ON? 300 LD minute add on sells for $15 so my unneeded minutes would equal a bit more than $45 and your 3GB add on sells for $45 so to me it makes sense to do this for a long time customer.

Re: Customer loyalty

golfball — Fri, 12 Jan 2024 17:42:57 GMT

The data add ons only last for 30 days. As far as I know you can't exchange the permanent calling add ons for temporary data.

Re: Customer loyalty

Handy1 — Fri, 12 Jan 2024 17:50:50 GMT

@Darham77 No sorry this can’t be done . You would just need to buy that data add on you want or upgrade your plan

Re: Customer loyalty

hTideGnow — Fri, 12 Jan 2024 17:46:11 GMT

HI @Darham77

sorry, no trading like what you said.

Re: Customer loyalty

Darham77 — Fri, 12 Jan 2024 17:46:26 GMT

Oh, I sort of remember having a data add on before that carried over every month until it was used up, they must of changed that to be more profitable.

Any company can exchange or make a change yo a customer's account if they want so I'm sure there is a way to do the LD for DATA switch

Re: Customer loyalty

hTideGnow — Fri, 12 Jan 2024 18:22:02 GMT

HI @Darham77

all data addon has a 30 days expiry since around Jun 2023

Re: Customer loyalty

Handy1 — Fri, 12 Jan 2024 17:51:49 GMT

@Darham77 Yes data add on used to roll over until all used up . But it now expires 30 days after purchase

Re: Customer loyalty

computergeek541 — Fri, 12 Jan 2024 17:54:34 GMT

@hTideGnow wrote:
HI @Darham77
all data addon has a 6 months expiry since around Jun 2023

There has never been any 6 month expiry on data add-ons.

Re: Customer loyalty

hTideGnow — Fri, 12 Jan 2024 18:23:15 GMT

thanks @computergeek541

typo. I was thinking this has been like this for 6 months already and typed wrong.. 🙂

Re: Customer loyalty

computergeek541 — Fri, 12 Jan 2024 18:24:10 GMT

@hTideGnow wrote:
thanks @computergeek541
typo. I was thinking this has been like this for 6 months already and typed wrong.. 🙂

ok, no problem. I was actually thinking that maybe there was some unoffical extension of the 30-day add-ons. Thanks for clarifying.

Re: Customer loyalty

hTideGnow — Fri, 12 Jan 2024 18:26:10 GMT

🤣 we all wish, but PM never reply us directly , I don't think they will. But plans with more data are cheaper now, so I think less people buying data addon anyway