topic Re: Friend trying to set phone up on public Mobile in Get Support

Friend trying to set phone up on public Mobile

heyubu — Fri, 12 Jan 2024 17:41:55 GMT

Friend trying to set phone up on public Mobile

He says the last step to finish his phone set up for public mobile subscription... he has to go on line to google play and download Public Mobile app but his phone must be to old for app we see app but says we can not download

is there anyway to complete setup on line in public mobile web page with out app

thanks everyone for your he

Re: Friend trying to set phone up on public Mobile

Handy1 — Fri, 12 Jan 2024 17:53:01 GMT

@heyubu Can he use someone else phone to download the app and activate ?? Then delete the app from fiends phone and he can manage the account on the website after that

Re: Friend trying to set phone up on public Mobile

computergeek541 — Fri, 12 Jan 2024 17:44:30 GMT

@heyubu wrote:
Friend trying to set phone up on public Mobile
He says the last step to finish his phone set up for public mobile subscription... he has to go on line to google play and download Public Mobile app but his phone must be to old for app we see app but says we can not download
is there anyway to complete setup on line in public mobile web page with out app

Sorry, but the only way to complete the activation is by using the mobile app. You'll need to borrow a device that can run the app. Please remember not only to log out of your Public Mobile account from the app after you're done, but also remember to clear that app's data storage from that app (due to a security bug in the software programming).

Re: Friend trying to set phone up on public Mobile

hTideGnow — Fri, 12 Jan 2024 17:44:39 GMT

HI @heyubu

once paid, account has been setup partially on the system, you can ask support agent to help the rest of the stop (phone number choosing or porting). please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Friend trying to set phone up on public Mobile

softech — Fri, 12 Jan 2024 17:44:42 GMT

@heyubu

best to ask a friend to download the app and complete the activation on behalf. If the activation is using eSIM, please make sure do not allow the app to automatic install the eSIM or it will be installed on the wrong phone