topic Re: Offer for new activations only in Get Support

Offer for new activations only

AK32 — Fri, 12 Jan 2024 16:39:03 GMT

I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer service agent or anything?

Or is the only way really to cancel the current activation and activate a whole new account to get the offer?

Thanks.

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 16:40:51 GMT

@AK32 Best to first ask support . Other have confirmed getting the new activation only plans just by asking

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Offer for new activations only

Singh11 — Fri, 12 Jan 2024 16:41:17 GMT

Doesnt hurt to ask. Let us know.

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 16:44:36 GMT

I have sent a message and waiting for a reply. It is good to know others have confirmed getting the new activation only plans by asking an agent. Thank you

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 16:49:14 GMT

@AK32 They usually reply with in the hour sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 16:54:33 GMT

They declined, said only for new activations. Upsetting that others confirmed getting the new activation only plans just by asking, but they wont for me. I guess i should close my account and look elsewhere as it seems the better offers are given to non-members.

Re: Offer for new activations only

Meow — Fri, 12 Jan 2024 16:59:09 GMT

NO, cannot be done.

You can always talk to agent and try persuade them to switch you to this plan. Other way of getting this plan is to get new SIM, open brand new account and stop paying existing charge. After 90+ days current account will be cancelled/deleted.

Re: Offer for new activations only

wetcoaster — Fri, 12 Jan 2024 17:03:29 GMT

@AK32 wrote:
I have sent a message and waiting for a reply. It is good to know others have confirmed getting the new activation only plans by asking an agent. Thank you

BUT... Be aware that plenty of others have been refused. Getting an upgrade to new activation plan as existing customer is a huge YMMV.

All the accounts I asked about, and was outright refused, were potential upgrades from $15 to $24. Since Public Mobile aren't interested in getting an ongoing $9 more per account from us, we'll continue to pay that amount to someone else for the supplementary data SIM...

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 17:03:49 GMT

@AK32 Some have also reported having to try multiple times before being successful.

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 17:06:43 GMT

Thank you. How would i go about getting a new SIM if im currently using an eSim? can i have 2 eSims simultaneously and then cancel the older one once the new account is set up?

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 17:07:26 GMT

Thanks for the heads up, they refused me also. I suppose i will shop around at other carriers.

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 17:09:12 GMT

@AK32 I would avoid eSIM and bet physical sim it easier to switch devices and trouble shoot with physical sim . eSIM needs to be re purchased each time you change device or do factory reset on device . Amazon has had physical SIM card $4.99

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 17:14:26 GMT

is it possible to transfer/keep the same phone number?

starting to think it would be easier to just shop around for a different carrier as many others have similar offers.

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 17:18:54 GMT

@AK32 No you can’t transfer number from one PM account to the other . You would need to port the number you want out to new provider to port it back in on newly created PM account . Or take a new number .

Re: Offer for new activations only

hTideGnow — Fri, 12 Jan 2024 17:17:14 GMT

HI @AK32

you cannot swap numbers between the accounts.

But for the new activatons only plan , you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: Offer for new activations only

AK32 — Fri, 12 Jan 2024 19:28:48 GMT

Happy to announce they successfully changed to the promo plan i requested. It took a bit of back and forth as they initially declined, but they ended up doing it and will retain me as a client. Happy customer here. Thanks for all the feedback and recommendations.

Re: Offer for new activations only

Handy1 — Fri, 12 Jan 2024 19:29:57 GMT

@AK32 Nice and congratulations happy to help 🙂