topic Re: change from eSim to Sim in Get Support

change from eSim to Sim

JS-yu — Fri, 12 Jan 2024 15:54:30 GMT

Hi,

I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.

Thanks.

Re: change from eSim to Sim

HALIMACS — Fri, 12 Jan 2024 15:57:12 GMT

Yes.

Contact the customer support agents to have them reverse the esim and pick up a public mobile physical SIM card at a local corporate Telus or Koodo location

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: change from eSim to Sim

Handy1 — Fri, 12 Jan 2024 15:58:51 GMT

@JS-yu You will need help of support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Add best to get SIM card from Amazon $4.99 there

Re: change from eSim to Sim

hTideGnow — Fri, 12 Jan 2024 15:57:55 GMT

HI @JS-yu

you likely cannot login to My Accoun to make the change yourself, please ask agent to help

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and better to buy the sim card yourself first, get one from Telus or Koodo store