topic Re: Connection in Get Support

Connection

CliffeJ — Fri, 12 Jan 2024 15:11:23 GMT

I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone

Re: Connection

Handy1 — Fri, 12 Jan 2024 15:14:44 GMT

@CliffeJ Do you see option for “ didn’t get code “ tap it and see if that gives you option to send code to email instead . If still no luck you can submit ticket with support to help you gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Connection

hTideGnow — Fri, 12 Jan 2024 15:30:24 GMT

HI @CliffeJ

Wifi or mobile data?

if it is Wifi, PM support agent cannot help with the ticket. It is a device issue

if it is data issue, try reset all networks on your phone

if it is just a 2FA code, try to click "Unable to receive code" and then "Send email"

if no email option, please have PM agent to help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437